Posted June 14, 2013 by Carolyn Bennett

Check out the next webinar from NY3Rs:

NY3Rs Member Price: $30
(NY3Rs Members receive more than an 85% discount off the Amigos price)
To Register: http://www.ny3rs.org/ce

Information seekers interact daily with library staff to meet their information needs. Do you have the necessary customer skills it takes to engage in successful interactions with your patrons? This course helps reference staff identify necessary skill sets needed for any reference interaction whether it is face to face, virtual or on the telephone. Additionally, you will learn how to recognize common barriers to productive reference interactions, develop techniques to overcome them and discover how to display exemplar service to anyone visiting your library, face-to face or virtually.

Learning Objectives:

• Identify the skills utilized in providing service to your patrons
• Recognize how to demonstrate customer service skills to your patrons
• Define barriers to patron interactions with librarians and staff
• Employ examples to reinforce soft customer skills
• Distinguish between elementary service and value added service for your patrons

Target Audience:

Public service staff in academic and public libraries as well as beginning librarians

Schedule:

This course consists of two 2-hour sessions:

July 8th & 15th, 2013 from 11:30 AM to 1:30 PM EST

Instructor:

Arta Kabashi provides training, support and consulting services for Amigos member libraries in the areas of Reference, Virtual Reference, Reference Technologies, Social Networks and Customer Service Skills. Prior to joining Amigos, Arta worked at the University of North Texas, and Texas Tech University. She holds Bachelor of Arts in History from Harding University, Master of Arts in History from Texas Tech University, Master of Science in Library Science and currently pursuing a Ph.D. in information Science.

 

Posted June 6, 2013 by Tessa Killian

You are invited to participate in an informational session via conference call about the New York 3Rs E-Book Pilot Project (Phase 2) on June 14th at 9:30 am at SENYLRC. Sheryl Knab, Director of the Western New York Library Resources Council and Pilot Coordinator, will describe the project and answer any questions during the call. Please register here: http://www.senylrc.org/reg/ (more…)

Posted June 4, 2013 by Carolyn Bennett

Earlier today, the NY3Rs released I2NY: Envisioning an Information Infrastructure for New York, a report that is the result of ongoing discussions about the urgent need for library and archives collaboration in New York State. The initiative’s overall mission is to “ensure that all New Yorkers have seamless, unfettered, and affordable access to information.”

The official press release outlines the needs which are addressed in the report:

Like many others throughout the country, New York libraries have been tasked with providing more essential services with fewer financial resources — an equation that is clearly unsustainable. Instead, libraries must focus on doing more with more, building on existing collaborations and developing new ones, removing barriers to cooperation, and proving that working together ultimately improves the services provided to constituent communities.

SENYLRC Executive Director John Shaloiko says, “The I2NY initiative is a culmination of the discussions over many months by the directors of the nine Regional Library Councils and other library stakeholders that will leverage collaboration among the councils, libraries, and library systems to formulate an information infrastructure for not only the Southeastern region, but the entire state.”

“The I2NY Report reflects our assessment of the current conditions for collaboration and shared project management among libraries in the state,” stated Kathleen Miller, Chair of the NY 3Rs Association.

For more information, The I2NY Report can be found here. (pdf) and the press release about the report can be found here. (pdf)

About I2NY:

In 2012, The New York 3Rs Association, Inc. engaged Tom Clareson, Senior Consultant for Digital and Preservation Services, LYRASIS, to work with library leaders throughout the state in the development of the “I2NY” project, formulating an Information Infrastructure for the State of New York. Clareson and a NY 3Rs Association Planning Committee designed a program that included a Summit on library and archival collaboration, a web survey on current trends and future needs of libraries and archives, and a series of meetings with leaders from the state’s library and archival community to gather and synthesize information for the development of a new collaborative framework for library and archival innovation and service delivery in New York.

About NY 3Rs:

NY 3Rs Association, Inc. comprises nine Reference and Research Library Resources in New York State, including the Metropolitan New York Library Council. Members of the nine NY 3Rs include both individual libraries – academic, special, hospital libraries, and public libraries – and other library systems. Additionally, all the public and school library systems in the state are members of their regional NY 3Rs. The mission of NY 3Rs Association, Inc. is to ensure and support interlibrary sharing of resources – print and electronic – among all kinds of libraries and to ensure equal access to information for all New Yorkers.

Posted May 6, 2013 by Carolyn Bennett

The May-June SENYLRC Matters newsletter is now available for you!

In it, you’ll find even more information about our annual meeting, legislation in New York State, a story of one of our members in the national news, an upcoming workshop, a lot on SENYLRC member benefits, and a really great story out of the Goshen Public Library. Enjoy!

Posted May 2, 2013 by Carolyn Bennett

We are pleased to invite you to the 2013 SENYLRC annual meeting, to be held this year at Locust Grove in Poughkeepsie, New York on Friday, June 7th.

Full details and registration can be found on our website here.

You’re not going to want to miss this year’s meeting! Here are some highlights:
Our Keynote Speaker this year will be Rebecca Edwards, Professor of History on the Eloise Ellery Chair at Vassar College. She will be be giving a talk titled “Documenting the Underground Railroad in the Mid-Hudson Valley.”

Expand your network and meet new people! In order to facilitate conversation with your colleagues, we will be hosting themed networking tables. When you register, you may pick the topic of most interest to you and your work, and over lunch, we will seat you with other professionals from the area who share your interests.

Food this year will be catered by Lola’s in Poughkeepsie. Both a continental breakfast and a light lunch will be served.

After the meeting, don’t forget to stay for a tour of the Locust Grove Historic Estate. If you have time and the weather permits, you can also stroll the grounds and look at the beautiful gardens.

This website was supported by Federal Library Services and Technology Act funds, awarded to the New York State Library by the Federal Institute of Museum and Library Services.